Loki 38

Due to the personalized nature of custom firepits, all sales are final and non-refundable.  However, your satisfaction is our priority.  If your firepit arrives damaged or defective, please contact us within 7 days of delivery with photos and details, and we will work with you and the shipping company to resolve the issue promptly.  Refunds or replacements may be issued in the event of verified damage or defects.  For further questions about returns, feel free to reach out to our team!

We take great care to ensure your custom firepit arrives in perfect condition. Each firepit is pre-inspected and carefully packaged with protective materials to prevent damage during transit.  We partner with trusted shipping carriers to deliver your firepit safely and on time.  Shipping costs and delivery times may vary depending on your location and order, but we’ll provide tracking details to keep you updated every step of the way.  Please contact us with any specific shipping requests or questions!

Please note that additional shipping fees may apply for orders delivered to California and New York due to regional surcharges and handling costs. These fees will be calculated after checkout and reflected in a seperate fee and shipping total. We appreciate your understanding and continued support. If you have any questions about shipping rates or delivery timelines, please contact our customer service team before placing your order.

We take great care to ensure your custom firepit arrives in perfect condition. Each firepit is pre-inspected and carefully packaged with protective materials to prevent damage during transit.  We partner with trusted shipping carriers to deliver your firepit safely and on time.  Shipping costs and delivery times may vary depending on your location and order, but we’ll provide tracking details to keep you updated every step of the way.  Please contact us with any specific shipping requests or questions!